BAD Support

[hwj-]

Hi,

we bought a few Plesk licenses via a reseller because you dont want to have direct costumers, with yust a few licenses.

And now we can click the support button in Plesk but after writting 30 minutes a ticket after sending it, the support deks on your website says:

"Sorry please contact our partner for support"


So iam billing 30€ for an none direct supported admin panel?

no thanks SwSoft or paralles, iam going back to cpanel.

[breun]

If you want support from Parallels directly, then get your licenses from them directly.

[tany]

unfortunately Parallels (Swsoft) policy require support package to be purchased additionally.

there is only 30-days of free support if you purchase license from Parallels directly.

support is not included into license cost, others do it.

[HostingGuy]

You get support from the people you buy the product from.

if you buy a Honda from a dealership and have a problem with it, you do not call up Honda for help, you go back to your dealership for assistance.