cuppett
31st July 2007, 10:30 AM
It would be really nice to be able to attach files to a help desk ticket. The attachments could be limited to something set for the whole server, like 1 MB.
This could be helpful for corrected CGI scripts, database dumps, etc. Anything where attaching rather than copy/paste would preserve formatting or binary spacing that the comment section doesn't allow.
The attachments should be associated with a particular comment so that their visibility to the customer is dictated by the setting for the comment.
Loading the content into a BLOB in the database would be great in terms of being able to manage them later... pruning old ones, etc.
This could be helpful for corrected CGI scripts, database dumps, etc. Anything where attaching rather than copy/paste would preserve formatting or binary spacing that the comment section doesn't allow.
The attachments should be associated with a particular comment so that their visibility to the customer is dictated by the setting for the comment.
Loading the content into a BLOB in the database would be great in terms of being able to manage them later... pruning old ones, etc.